Support

Overview

Support is a vitally important part of any system and we ensure all our customers are supported to exceptional levels. We provide UK based support via telephone and email and all our support calls are logged and managed according to customer driven service level agreements.

All our modules are supported with in-depth online user guides and documentation.

If you require support then please email support@simplecompliance.co.uk.

Technology and Infrastructure

Simple Compliance is developed using modern, standards based, web application development frameworks. This provides a solution which is secure, flexible and scalable.

The resilience of the solution is of utmost importance to us. Key points in relation to this include:

• Our live servers are monitored by automated monitoring software 365 days of the year, 24 hours a day.
• The systems are backed rigorously and backups are encrypted and kept externally to the originating server.
• The server hardware is backed by a 99.9% uptime guarantee.
• The data centres used are UK based and manned 24/7 365 days a year.

Security

We also ensure the security of your data, with specific functions including:

• All data between the server and client device is encrypted.
• Our system has passed penetration testing by world leading independent security consultants.
• Logins are issued at an individual level which provides enhanced security and provides an audit trail of user activity.
• Our data centres have ISO 27001 security certification